Digital Cookie™ Purchase Terms and Conditions

These purchase terms and conditions ("Purchase Terms and Conditions") govern your purchase and use of products available through Digital Cookie sale pages ("Digital Cookie"), which are operated by Girl Scouts of the USA and/or Girl Scout councils ("Girl Scouts"). By making a purchase through Digital Cookie, you acknowledge and agree to the following terms. Thank you for participating in Digital Cookie!

Order Processing
  • To avoid delays with processing your cookie order, please ensure your billing, shipping, and payment details are accurately entered into our secure Digital Cookie platform. Please understand that we cannot ship your cookies until payment has been confirmed.

  • Once you place your order, Digital Cookie will generate and email you an electronic receipt showing the items ordered and your order confirmation number. Your order will be shipped by common carrier or delivered in person if the participating Girl Scout council has provided this option. If hand delivery is available in your area, the "In-Person Delivery" option will appear when you order through Digital Cookie.

  • If your order is to be shipped, Digital Cookie will send you a shipping confirmation via email with a tracking code so that you can track your order directly with the common carrier.

  • Girl Scouts may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances Girl Scouts deems appropriate in its sole discretion.

  • Girl Scouts also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. Girl Scouts will either not charge you or refund the charges for orders that we do not process or cancel after processing.

  • Digital Cookie may include a cookie donation option. If this is the case, the participating Girl Scout council chooses the organization(s) to which it will send any donated cookies. Consumers who select the donation option understand that the participating Girl Scout council will donate physical product to the chosen organization(s) at the end of the cookie sale season and that the participating Girl Scout council and not the consumer will select the variety of the cookies that are donated.
Pricing
  • The price of your order will reflect the number of boxes you have selected and the price per box, which is set by the Girl Scout council to which the selling Girl Scout belongs. Note that each Girl Scout council sets its own prices, such that orders placed through different Girl Scout councils may reflect different pricing.

  • Your order will reflect a flat-rate shipping and handling fee when the order is being shipped by common carrier.

  • Girl Scouts strives to provide accurate pricing information regarding the products available on Digital Cookie. We cannot, however, insure against pricing errors. Girl Scouts reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product the price of which was incorrectly posted on Digital Cookie as a result of an error. If this occurs, Girl Scouts will notify you by email. In addition, Girl Scouts reserves the right, at its sole discretion, to correct any error in the listed price.
Product Descriptions
  • Girl Scouts attempts to provide accurate descriptions of all products being sold through Digital Cookie. Girl Scouts does not warrant, however, that the descriptions are accurate, complete, reliable, current, or error-free. In all cases, consumers with questions may contact our customer service department.

  • See nutritional information regarding any item in your order.
Shipping and Handling (S&H) Rates
  • The flat-rate shipping and handling fees for orders placed through Digital Cookie are as follows:

Quantity of Boxes per Order
(Four-box Minimum for Shipping)

Flat-Rate Shipping and Handling Fee for Shipped Cookies

1-6 boxes

$9.95

7-8 boxes

$11.90

9-10 boxes

$13.50

11-12 boxes

$14.90

  • Flat-rate increments restart after 12 boxes (i.e., 18 boxes incur the 11–12 boxes flat rate plus the 1–6 boxes flat rate).

  • Shipments to Alaska, Hawaii, Puerto Rico, and APO/FPO addresses incur an additional $5.00 charge.
Delivery Times
  • Orders placed through Digital Cookie for which the customer has elected shipment by common carrier will generally arrive within an estimated two to ten business days.

  • Orders placed through Digital Cookie for which the customer has elected delivery by a Girl Scout will be delivered at various times and will generally arrive within six to ten weeks.

  • Please note that shipments to Alaska, Hawaii, Puerto Rico, and APO/AFO addresses will take additional time.

  • Deliveries are limited to the continental United States, Alaska, Hawaii, Puerto Rico, and APO/AFO addresses.

  • If shipping to more than one address, each shipment address will be considered a separate order.
Returns and Exchange Policy

We hope you are pleased with your purchase. We are sorry that we cannot accommodate returns or exchanges of Digital Cookie orders.

Customer Service

Chat live with one of our customer service representatives regarding questions about your order or to report a concern.