Digital Cookie® Purchase Terms and Conditions
Date last modified: October 16, 2025
These purchase terms and conditions ("Purchase Terms and Conditions") govern your purchase and use of products available through Digital Cookie sale pages ("Digital Cookie"), which are operated by Girl Scouts of the USA and/or Girl Scouts Councils ("Girl Scouts"). By making a purchase through Digital Cookie, you acknowledge and agree to the following terms. Thank you for participating in Digital Cookie!
Order Processing
- Upon placing your order, Digital Cookie will generate and email you an electronic receipt showing the items ordered and your order confirmation number. Your order will be shipped by common carrier, delivered by hand-delivery from a Girl Scout, picked up by you at a booth from a Girl Scout troop, or donated to the council’s selected donation partner, depending on the type of order and delivery method you select in checkout. (Note-not all options are available at all times to customers.). It is possible that an order for In-Person Delivery may not be approved, in which case your order goes to the second choice you made at the time of purchase: either donation or cancellation.
- If your order is to be shipped, Digital Cookie will send you a shipping confirmation via e-mail with a tracking code so that you can track your order directly with the common carrier.
- Girl Scouts reserves the right, in its sole discretion, to verify your identity, decline to process, or cancel your order for any reason it deems appropriate. This may include situations such as product unavailability, pricing errors, suspected fraud, or other circumstances. In such cases, Girl Scouts will either not charge you or will refund any charges for orders that are not processed or are canceled after processing.
- Digital Cookie may include a cookie donation option. If this is the case, the participating Girl Scout Council chooses the organization(s) to which it will send any donated cookies. Consumers that select the donation option understand that the participating Girl Scouts Council will donate physical product to the chosen organization(s) at the end of the cookie sale season and that the participating Girl Scouts Council, and not the consumer, will select the variety of the cookies that are donated.
Pricing
- The price of your order will reflect the number of packages you have selected and the price per box, which is set by the Girl Scout Council to which the selling Girl Scout belongs. Note that each Council sets its own prices, such that orders placed through different Councils may reflect different pricing.
- Your order will reflect a flat-rate shipping and handling fee where the order is being shipped by common carrier. This fee does not apply to orders for booth pickup, donation or In-Person Delivery.
- Girl Scouts strives to provide accurate pricing information regarding the products available on Digital Cookie. We cannot, however, ensure against pricing errors. Girl Scouts reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product whose price was incorrectly posted on Digital Cookie as a result of an error. If this occurs, Girl Scouts will notify you by email. In addition, Girl Scouts reserves the right, at its sole discretion, to correct any error in the listed price.
Product Descriptions
- Girl Scouts attempts to provide accurate descriptions of all products being sold through Digital Cookie. Girl Scouts does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. In all cases, consumers with questions should consult our Frequently Asked Questions page.
- See nutritional information regarding any items in your order.
Shipping and Handling (S&H) Rates
- The flat-rate shipping and handling fees for orders placed through Digital Cookie for delivery by common carrier are as follows:
|
Quantity of Packages per Order 4 package minimum purchase | Flat-Rate Shipping and Handling Fee for Shipped Cookies |
|---|---|
| 4-8 packages | $11.99 |
| 9-12 packages | $13.99 |
- Flat rate increments restart after 12 packages (i.e., 18 packages incur the 9-12 PLUS the 4-8 packages flat rate).
- Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses incur an additional $5.00 charge.
Delivery Times
- For orders through Digital Cookie where the customer has elected shipment by common carrier, your order will generally arrive within fifteen (15) business days or fewer.
- Please note that shipments to Alaska, Hawaii, US Territories and APO/FPO addresses will take additional time.
- Deliveries for shipped orders are limited to the continental U.S., Alaska, Hawaii, US Territories and APO/FPO.
- If shipping to more than one address, each shipment address will be considered a separate order.
- For orders through Digital Cookie where the customer has elected for a Girl Scout to deliver the order, delivery times will vary and may take a few weeks or longer.
- For donation orders, the local council sets the delivery timeline in partnership with the party receiving the donated cookies.
Returns and Exchanges
We hope you are pleased with your purchase. We are sorry that we cannot accommodate returns or exchanges of Digital Cookie orders.
Customer Service
Connect with our customer service team:
IN ADDITION, GIRL SCOUTS OF THE USA TERMS AND CONDITIONS APPLY AND CAN BE FOUND AT: https://www.girlscouts.org/en/footer/help/terms-and-conditions.html
